The LeadsBridge integration for Freshdesk supports entity and segmentation concepts for Freshdesk. This integration increases agent productivity by providing the most relevant information an agent needs about leads, where they need it most - in Freshdesk. Which entity concepts LeadsBridge supports for Freshdesk 1. Ticket: Each customer query - be it an email, phone call or tweet that comes into your account is a ticket. 2. Contact: Contacts store information about the people you do business with, like a customer that submits a ticket. With LeadsBridge you may use these segmentation concepts for Freshdesk. 1. Ticket Source: Where the ticket comes from, be it the phone, email or a tweet. 2. Tag: A way for agents to characterize tickets, adding a tag would help to track and segregate them regarding issues or requests.