LeadsBridge

Enrich your leads details using LeadsBridge for Freshdesk.

Install available only on Desktop

Published by Freshdesk
21 days ago

in Agent Productivity

Help and Supportsupport@leadsbridge.com https://leadsbridge.com/documentation/freshdesk/

LeadsBridge

Enrich your leads details using LeadsBridge for Freshdesk.

					        	The LeadsBridge integration for Freshdesk supports entity and segmentation concepts for Freshdesk. This integration increases agent productivity by providing the most relevant information an agent needs about leads, where they need it most - in Freshdesk. 

Which entity concepts LeadsBridge supports for Freshdesk
1. Ticket: Each customer query - be it an email, phone call or tweet that comes into your account is a ticket.
2. Contact: Contacts store information about the people you do business with, like a customer that submits a ticket.

 
With LeadsBridge you may use these segmentation concepts for Freshdesk.
1. Ticket Source: Where the ticket comes from, be it the phone, email or a tweet.
2. Tag: A way for agents to characterize tickets, adding a tag would help to track and segregate them regarding issues or requests.
					        	
							To setup the LeadsBridge integration for Freshdesk:

1. Head over to the left sidebar and click on Integrations
2. Click on the Add New button
3. Enter a recognizable name for your integration
4. Click on the Browse button
5. Select "Freshdesk" from the providers list
6. Click on the Next button
7. Enter the Sub Domain and API Key to connect Freshdesk with LeadsBridge
8. Click on the Finish button
							

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