Kore.ai

Enhance customer experience with your Kore.ai bots by seamlessly transferring conversations to agents on Freshdesk.

Not compatible in new mint

Install available only on Desktop

Version : 1.0

Published by Kore.ai
9 months ago

in Agent Productivity

Help and Supportsupport@kore.com https://developer.kore.ai/docs/bots/kore-web-sdk/using-the-botkit-sdk/

Kore.ai

Enhance customer experience with your Kore.ai bots by seamlessly transferring conversations to agents on Freshdesk.

					        	Kore.ai Bots Platform provides components to design, build, test, and deploy AI-powered chatbots. The platform provides scalable, secure, and repeatable tools to create chatbots that perform a wide range of intelligent tasks, communicate with people, systems, and things via award-winning NLP, and leverage data to drive actionable employee and customer engagements across channels.
 
Enable Freshdesk integration for your Kora.ai bots by configuring the BotKit SDK. Kore.ai BotKit SDK comes prebuilt with all essential Freshdesk events required to create new tickets, addition of notes to tickets, enabling two-way communication between customers and agents and also events to notify closure of tickets.
					        	
							1. Download Kore.ai BotKit SDK from https://github.com/Koredotcom/KoreAIFreshDeskBotKit
2. Configure the BotKit SDK with details of your Freshdesk instance. Update config.json file with account details (URL, APIKEY and Email) of your Freshdesk instance using which tickets are to be created
3. Provide bot details (botid and botname) of your Kore.ai bot in config.json file
Optionally, you may also review prebuilt Freshdesk events index.js file
4. Define an app and enable Agent Transfer events for your bots on Kore.ai platform. Include Agent Transfer nodes as part of your Dialog tasks at appropriate conversation flow
6. Any user conversation, on reaching an Agent Transfer node, will be redirected to this BotKit for onward communication with your agents on Freshdesk
							

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed