KooKoo Cloud Contact Center Inbound | Outbound | Blended call center in a browser Provide Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more right from your browser within the FreshDesk interface Start your contact center in 5 minutes. Advantages * Zero installation, all contact center applications delivered out of the browser * Improve support with Screenpop. * Automatically tag call recordings to call tickets. * Use advanced call center features like call transfer, hold, conference right from the FreshDesk interface * Track agent performance with Live Dashboards * Barge-in * Advanced analytics Improve Agent Efficiency KOOKOO unified desktop gives agent single window access to all contact center applications such as multiple-channels, dialers and more. KOOKOO, with its advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the contact center agent efficiency by 60%. Get Insights Interaction Analyst in KOOKOO is an advanced business intelligence tool which helps you get insights into your contact patterns. It offers more than 70 reports across all dimensions of a contact center. It can help you answer questions like "Who is the most efficient agent?", "What is the average call handling time for support skill?", "What is the peak hour for my call center?" Reduce Call Handling time Customers contact your contact center to get answers. KOOKOO, with Cloud IVR you can design complex IVRs integrated with your Freshdesk to answer caller queries before they reach your agents. Agents have access to contextual information about the caller including previous contact history. Quality Monitoring KOOKOO integrated voice logger allows the supervisor to judge agent performance in the context of the contact i.e. campaign, skill etc. KOOKOO allows to custom define the different weightage parameter applicable to particular skill/process allowing agent performance to be judged in terms of parameter that impact the process performance the most. Open API Integrate easily with FreshDesk. Greet callers with status of their ticket.