JustCall Calling App

JustCall is a cloud phone system that integrates with your Freshdesk account. It lets you call customers from your JustCall numbers and logs all your calling activities, voicemails and call recordings in Freshdesk.

Install available only on Desktop

Published by JustCall
almost 2 years ago

in Agent Productivity, Chat, Video, Telephony & SMS

Help and Supporthelp@justcall.io https://justcall.io/help/configure-freshdesk-integration/

JustCall Calling App

JustCall is a cloud phone system that integrates with your Freshdesk account. It lets you call customers from your JustCall numbers and logs all your calling activities, voicemails and call recordings in Freshdesk.

					        	Get a local or toll-free phone number in any of the 58 countries (including US, UK, Australia, South Africa, Japan, European countries & more) and start making & receiving calls and SMS.

 Businesses, whether small or big,  need a phone system:
1. Easy & quick to setup
2. Useable by anyone (tech or non-tech)
3. Scalable (grows with team) 
4. Integrates with CRM systems
5. Affordable
6. Flexible and easy to shift to new location
7. International calling & virtual numbers
8. Team collaboration

Say Hello to JustCall (https://justcall.io) - VOIP Phone System for your business. No SIM or new Hardware required. Just use your mobile device and Justcall.io account.

-Get virtual phone numbers in 59 countries
-Start making or receiving calls or texts in 30 seconds
-Setup a call center using own phone devices
-Track calls and listen to call recordings

Why JustCall is right for your business? Because of the following features:
1) Multiple numbers - Manage and use multiple international numbers
2) Call from our apps or website. No new hardware or SIM.
3) Concurrent calls – Create a call center with team member devices
4) Office hours settings – Forward unanswered calls to voicemail or team members
5) Send and receive text messages – verify Whatsapp account with international number
6) Call recordings, ratings and notes for tracking calling activity
7) Schedule calls – with in-built calendar and Google calendar integration
8) Custom IVR– Setup custom IVR for each phone number. Easy drag and drop. (Launching soon)

Justcall Integrates with following popular CRMs or apps:
- Zapier
- Intercom
- Zendesk
- FreshDesk
- Zoho
- Pipedrive
- Groove
- Google Contacts
- Google Calendar

You can import all your business contacts by importing your Google contacts,by uploading iPhone or Android contact list or CSV file.

What benefits will I get by using Justcall?
1) Be local, sell global (Increases conversions)
2) Calls made easy (Increases productivity) 
3) Work as a team (Team Collaboration)
4) Work from anywhere (Increases productivity) 
5) Scalable & affordable (Saves money) 
6) Sound professional (Increases sales )

How to get started with JustCall?

1. Get Phone Numbers - Instantly
Get phone numbers in over 58 countries and look local to your customers.

2. Assign Numbers
From single dashboard, assign phone numbers to all your team members. Make, track and monitor calls with ease.

3. Import Contacts
Import your customer contacts through contact importer or integrations. And, start scheduling your calls.

4. Make and Receive Calls
Start making calls from computer or phone using Justcall. Receive calls on your own number.
					        	
							You can follow these steps to activate your Freshdesk integration and create tickets for each one of your calls.

On Freshdesk:
1. Login to your Freshdesk account.
Note your Domain URL, eg: https://myaccount.freshdesk.com.
2. Go to “Profile Settings”.
3. Find your “API key”.
4. Copy your “API key”
 
On Justcall:
1. Login to your Justcall account.
2. Go to the Sidebar and click on “Tools” and then “Integrations”.
3. Click on the “Add” button in front of “Freshdesk Integration Listing”.
4. Enter the copied “API key” and your Freshdesk URL in the prompted panel.
5. Hit “Save”.

You have now integrated your Freshdesk account with Justcall.

Justcall’s Freshdesk integration lets you assign tickets for each call event and assign those tickets to specific customers. Keep a better track of your calls and clients through Justcall.
							

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