Installing the JIRA app for Freshdesk will let you create and associate JIRA issues with Freshdesk tickets. Some benefits of using this app are: 1. Let support agents track status of a JIRA issue right from the tickets page. Keep engineering and support teams in sync. 2. Access Freshdesk tickets from linked JIRA issues, so engineering teams know what the customer expects directly. 3. Update Freshdesk tickets with comments and responses from JIRA issues so agents stay updated on the status of the problem.