Freshdesk is a great solution for your service processes at a reasonable price. But often you will find yourself in the need for custom reports on Freshdesk registered data or analysis across multiple platforms such as between your general ledger application, invoicing system and your service solution Freshdesk. Using Invantive Bridge you can use any solution that uses Microsoft ADO.NET technology for data connections to retrieve data from Freshdesk and even upload data into Freshdesk. All APIs are covered, such as tickets. Freshdesk provide quotum for API calls per hour. To reduce the number of calls made, you can choose to use the bundled Invantive Data Cache to offload Freshdesk data as tables into an on-premise database such as SQL Server or PostgreSQL.