ilos

Installing the ilos app for your Freshdesk will let you handle support better by allowing you to share screencasts and videos with your customers instead of just screenshots.

Install available only on Desktop

Published by Freshdesk
over 1 year ago

in File Sharing & Collaboration

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

ilos

Installing the ilos app for your Freshdesk will let you handle support better by allowing you to share screencasts and videos with your customers instead of just screenshots.

					        	Using Screencasts and videos inside Freshdesk

Some benefits of using this app are:
 1. Customers can attach screencasts to ticket to easily showcase what their problem is.
 2. Agents can make sure their responses are better via ilos’ screencasts rather than just attaching screenshots to a ticket response.
 3. Explain features and setup procedures better, build a better knowledge base with screencasts embedded in solution articles instead of just featuring blocks of text.
					        	
							
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

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