Using Screencasts and videos inside Freshdesk

Some benefits of using this app are:
 1. Customers can attach screencasts to ticket to easily showcase what their problem is.
 2. Agents can make sure their responses are better via ilos’ screencasts rather than just attaching screenshots to a ticket response.
 3. Explain features and setup procedures better, build a better knowledge base with screencasts embedded in solution articles instead of just featuring blocks of text.