ID Linker

This app can extract customer or transaction ID's from your tickets and link them to your application.

Install available only on Desktop

Version : 1.0

Published by Honey Badger Labs
20 days ago

in Agent Productivity, E-Commerce

Help and Supporthello@honeybadgerlabs.in https://www.honeybadgerlabs.in/freshdesk/id-linker/

ID Linker

This app can extract customer or transaction ID's from your tickets and link them to your application.

					        	This app will scan the ticket's subject and description for identifiers that match a pattern that you specify. When matches are found, they are converted to URL's using a template that you specify. Setup requires a sample transaction or customer ID and a URL pattern.

Example: Your order ID's follow a fixed length pattern like ORD001000 and your support requests usually include the order ID in the subject or description. Your agents refer to the details of the order from an application by creating links like  http://orders.example.com/orders/ORD001000/.  This widget can extract such ID's and create these links for you in the ticket sidebar. For this specific example, you can specify the ID pattern as "ORD123456" and the link template as "http://orders.example.com/orders/{match}/".
					        	
							After installing the ID linker app, specify your identifier pattern by providing a sample value. A value like "ORD123456" will match any word that begins with 3 letters followed by 6 digits. Punctuations in the subject or description are ignored.

Create a link to your application for the matched pattern by providing a URL pattern. The widget will replace any occurrence of "{match}" with the matched ID.
							

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