Hugo for Freshdesk

Hugo is the meeting note solution for Freshworks teams! Connect today to create Freshdesk tickets from your meeting notes.

Install available only on Desktop

Published by Hugo
2 months ago

in File Sharing & Collaboration, Knowledge Management, Workflow Automation

Help and Supportsupport@hugo.team https://support.hugo.team/becoming-a-hugo-pro/setting-up-freshdesk

Hugo for Freshdesk

Hugo is the meeting note solution for Freshworks teams! Connect today to create Freshdesk tickets from your meeting notes.

					        	Hugo is meeting collaboration software for teams - making meeting insights shareable and actionable across the business. We power some of the world's leading teams to optimize how they can work better with the rest of the organization. By connecting customer insights to product, engineering and marketing, the entire organization can coordinate around delivering more value, faster for their customers.

Teams on Hugo integrate their calendar, chat and productivity apps directly into their meeting notes. This enables customer insights to be shared via Slack and translated into work that other teams need to deliver back to the customer – like Freshsales updates, Freshdesk tickets for support or Asana tasks for marketing. In one click, everyone in your business has access to the customer.

Teams on Hugo reduce reactive tasks for customer teams and makes Customer Success a company-wide process.

Now your company can close the gap between insight and action!
					        	
							Visit our Freshdesk setup page here - https://support.hugo.team/becoming-a-hugo-pro/setting-up-freshdesk - or follow the instructions below:

1. Visit Freshdesk > Profile Picture > Profile Settings
2. Copy the API key to your clipboard
3. Login to Hugo and visit Settings > Apps > Freshdesk > Enable
4. Fill in your Freshdesk domain and API key fields and press Save

You will now see the Freshdesk button for one-click actions when highlighting parts of your note. When creating a Freshdesk ticket from Hugo, it will automatically select the meeting attendee who matches records in your Freshdesk account.
							

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