The Hubstaff app for Freshdesk helps streamline and improve your overall support Easy Freshdesk Time Tracking * Track time your team spends on Freshdesk tickets * See screenshots and activity levels during work * Generate custom reports for download or email The Hubstaff app will allow your team to view all their assigned tickets. They can click a ticket to view its details and track the time they spend working on it. When they have resolved the ticket, they can click the close button to mark it completed at Freshdesk. See How Tickets are Worked On Hubstaff's automatic screenshots allow you to see what your team is doing when they are tracking time to Freshdesk tickets. The activity levels tell you how quickly they are working. You'll be able to determine which of your support agents are working the hardest to provide the best customer service. They can install Hubstaff on Windows, Mac, and Linux desktop operating systems.