Hubstaff App

Hubstaff integrates with Freshdesk so your team can track time spent on tickets and improve the quality of your support process

Install available only on Desktop

Published by Freshdesk
over 1 year ago

in Agent Productivity

Help and Supportsupport@freshdesk.com http://support.hubstaff.com/

Hubstaff App

Hubstaff integrates with Freshdesk so your team can track time spent on tickets and improve the quality of your support process

					        	The Hubstaff app for Freshdesk helps streamline and improve your overall support

Easy Freshdesk Time Tracking

* Track time your team spends on Freshdesk tickets
* See screenshots and activity levels during work
* Generate custom reports for download or email

The Hubstaff app will allow your team to view all their assigned tickets. They can click a ticket to view its details and track the time they spend working on it. When they have resolved the ticket, they can click the close button to mark it completed at Freshdesk.

See How Tickets are Worked On

Hubstaff's automatic screenshots allow you to see what your team is doing when they are tracking time to Freshdesk tickets. The activity levels tell you how quickly they are working. You'll be able to determine which of your support agents are working the hardest to provide the best customer service. They can install Hubstaff on Windows, Mac, and Linux desktop operating systems.
					        	
							https://www.youtube.com/watch?v=fiZueOw6-cQ
							

Help and Supportsupport@freshdesk.com http://support.hubstaff.com/

Build your own apps

Join a community of developers and start building.

Visit our developer portal

Sign up for a free trial

Start your 21-day free trial. No credit card required.

Try Freshdesk

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed