Hotline.io

When the Hotline-Freshdesk Integration is enabled, this app will bring the relevant custom information from Hotline into Freshdesk and display it on the side bar.

Install available only on Desktop

Version : 1.0

Published by Freshdesk Support
3 months ago

in Agent Productivity, Chat, FreshX

Help and Supportsupport@hotline.io https://support.hotline.io/support/home

Hotline.io

When the Hotline-Freshdesk Integration is enabled, this app will bring the relevant custom information from Hotline into Freshdesk and display it on the side bar.

					        	With contextual information being available on the Freshdesk screen, agents can now respond faster to support queries without having to even login to Hotline. 

The Hotline app on Freshdesk Marketplace solves two problems:
1. Agents need not switch between the Freshdesk and Hotline tabs when they reply to tickets or conversations. They can access contextual information from the Freshdesk inbox itself.  
2. Information from multiple Hotline accounts can be accessed from one single Freshdesk account.
					        	
							When installing the application: 
1. Enter your primary Hotline app's Name.
Log in to your Hotline Account, go to Settings--> Account Settings and App Data section from the left Menu to view the app name.

2. Enter the AppId and AppKey
Log in to your Hotline Account, go to Settings--> SDK & APP to view your AppId and AppKey

3. Lastly select the proper sub-domain.
If you log in to Hotline using https://web.hotline.io, then don't change the dropdown. If not you can select "fresh". 

If you have multiple Hotline accounts, you can add secondary AppId and AppKey from the Ticket Details page once the application is installed.
							

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed