Hippo Video - Online video recorder for Freshdesk

Hippo Video is an online video (screen, webcam, audio) recording tool which helps you create and add videos to your Freshdesk tickets. It helps you create quick demos, how-to videos and gives customers the facility to record issues through videos.

Not compatible in new mint

Install available only on Desktop

Version : 3.0

Published by Lyceum
about 1 year ago

in Agent Productivity, Knowledge Management, Video, Telephony & SMS

Help and Supportsupport@lyceuminc.com https://www.hippovideo.io

Hippo Video - Online video recorder for Freshdesk

Hippo Video is an online video (screen, webcam, audio) recording tool which helps you create and add videos to your Freshdesk tickets. It helps you create quick demos, how-to videos and gives customers the facility to record issues through videos.

					        	Hippo Video is an online video recording tool which helps you create and add videos to your Freshdesk tickets. It helps you create quick demos, how-to videos, customer testimonials and gives customers the facility to record issues through videos. 

Bring in the power of videos into your Freshdesk account with Hippo Video.
Hippo Video is an online video tool designed to quickly create video content. It integrates closely with Freshdesk to your help support team create videos to address customer issues. 

1. Ticket resolution - Capture the steps to resolve a problem as a video rather than explaining it over an email and share it with your customers. 	

2. How-To videos - Create tutorials and post it on your knowledge base. Enable your customers to help themselves with these videos.

3. Video Tickets - Give the power of video to your customers by letting them record issues through videos. The recorded issues comes directly into the agents account.

4. Easy sharing - You can share the created videos as URL, embed in your knowledge base articles, send as email and share in social media.

5. Enhance customer relationships - Video is a great way to build relationships. Engage your customers with real-time videos.

Getting started is simple. Click install and you can start crafting videos with Hippo Video.
					        	
							Visit the url at https://www.hippovideo.io/settings/integrations/freshdesk to Sign up. 
If you have already signed up with us, then Sign in and visit the above url and navigate to 'Settings > Integrations'. 
Once you are inside the 'Settings -> Integrations' follow the below steps: 

Step 1: Click on the 'Integrate' button to open the 'Freshdesk Integration Wizard'.
Step 2: Copy the Hippo Video API Key and provide this API Key when you install the Hippo Video app to Freshdesk. 

Once the above two steps are done, your Freshdesk integration is successfully completed and you can access Hippo Video inside your Freshdesk account.
To add all your Freshdesk agents to Hippo video follow the below two steps.

Step 3: To get Freshdesk API key, go to profile settings inside your Freshdesk dashboard and copy the Freshdesk API key in the integration wizard. For domain name give your Freshdesk domain. Your domain might look something like (domain name.freshdesk.com). Also, provide your Freshdesk login email.
Step 4: Click the 'Next' button in the Integration wizard and follow the instructions given there. 

Note: Tickets created via Facebook, Twitter and Mobihelp are not "Rich Text" enabled and video links have to be manually inserted.
							

Help and Supportsupport@lyceuminc.com https://www.hippovideo.io

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