Hide/Disable Ticket Fields

This app enables you to hide and/or disable selected ticket fields for specified agents on New Ticket page and Ticket Details page.

Not compatible in old look

Install available only on Desktop

Version : 1.0

Published by Artis
2 months ago

in Agent Productivity, Advanced Ticketing

Help and Supportsupport@artissol.com http://artissol.com

Hide/Disable Ticket Fields

This app enables you to hide and/or disable selected ticket fields for specified agents on New Ticket page and Ticket Details page.

					        	When there are several irrelevant default and custom Ticket fields it is time-consuming for an agent to scroll through these fields while creating/updating a ticket. All Ticket fields except the mandatory fields will be available to Hide and/or Disable.
   - Ability to display tickets fields relevant to agents
   - Useful when a ticket field is used to hold background information that is of no relevance of value to an agent
   - Reduce unnecessary clutter on agents’ interface
   - Improve agents’ productivity
					        	
							To install this application, you need two things Freshdesk account Domain name and API Key
   - Log in to your Freshdesk account
   - Get Domain name listed in the URL (Ex: example.freshdesk.com)
   - Click on your Profile Picture on the top right and select Profile Settings
   - In the sidebar on the right, you will find the API Key
   - Copy-paste these on the app installation page and click on Authenticate
   - Select Applicable Agent(s) from the list
   - Select Ticket fields to Hide and/or Disable from the list
   - Click on Install to save these settings in your account
							

Help and Supportsupport@artissol.com http://artissol.com

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