When there are several irrelevant default and custom ticket fields it is time-consuming for an agent to scroll through these fields while creating/updating a ticket. Using this app, all ticket fields except the mandatory fields will be available to Hide and/or Disable on New Ticket page and/or Ticket Details page based on your requirements. Some of the benefits of this app are: 1. Display tickets field relevant to agents. 2. Useful when a ticket field is used to hold background information that is of no relevance of value to an agent. 3. Reduce unnecessary clutter on agents’ interface. 4. Improve agents’ productivity.