Helpware integrates perfectly with Freshdesk by allowing our team members to become users in your Freshdesk account. When ticket volumes grow, service levels drop. Immediate pressure is put on the CSR team to scramble for resources to handle the volume of tickets. Hiring, training, and putting agents in seats is expensive and takes time...Not anymore! Helpware's trained and vetting agents can be used as your primary or "overflow" team. Think "Uber for Customer Support". Massive increase in efficiency without breaking the bank.