Helpware

Pay CSRs on a per ticket basis. Performance based Customer Support by Helpware.

Install available only on Desktop

Published by Helpware
11 months ago

in Agent Productivity, Chat, Knowledge Management

Help and Supportfreshdesk@helpware.io http://helpware.io/freshdesk/

Helpware

Pay CSRs on a per ticket basis. Performance based Customer Support by Helpware.

					        	Helpware integrates perfectly with Freshdesk by allowing our team members to become users in your Freshdesk account. When ticket volumes grow, service levels drop. Immediate pressure is put on the CSR team to scramble for resources to handle the volume of tickets. 

Hiring, training, and putting agents in seats is expensive and takes time...Not anymore! 

Helpware's trained and vetting agents can be used as your primary or "overflow" team. 

Think "Uber for Customer Support". Massive increase in efficiency without breaking the bank.
					        	
							Signing up is easy! 

1. Visit our site to the left and fill out the form. 
2. You will receive an invitation to Slack, and a few available times to schedule a training call. 
3. We will send over available candidate pages so you can get to know the team
4. Approve the team members, and we get started with training

This all happens within 24 hours!
							

Help and Supportfreshdesk@helpware.io http://helpware.io/freshdesk/

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