Google Hangouts

Chat with your customers on Google Hangout without leaving your Freshdesk screen

Install available only on Desktop

Version : 3.0

Published by Freshdesk
3 months ago

in Google Apps, Video, Telephony & SMS

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

Google Hangouts

Chat with your customers on Google Hangout without leaving your Freshdesk screen

					        	Installing the Google Hangouts app for your Freshdesk will let you add a personal touch to your support in your helpdesk. With this app:
 1. You can video chat with your customers from your helpdesk and see what problems they are facing.
 2. You can, with customer authorization, provide remote assistance to them by taking control of their device. 
 3. Ticket requesters can share screens so agents can get better information on what their problems are.
					        	
							
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

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