Google Analytics

Harness the power of Google Analytics to understand what customers are looking for in your support portal, which solution articles get the most traffic and improve customer service

Install available only on Desktop

Published by Freshdesk
over 2 years ago

in Google Apps, Reporting and Analytics

Help and Supportsupport@freshdesk.com https://support.freshdesk.com/support/solutions/articles/6249-the-google-analytics-app

Google Analytics

Harness the power of Google Analytics to understand what customers are looking for in your support portal, which solution articles get the most traffic and improve customer service

					        	Integrate your helpdesk portal with Google Analytics and create the solutions and forum posts your customers want. Use Google tracking to see what you can do with Google Analytics here:

1. Know what's working in your website with in-depth analysis of your customer base.
2.  Understand what customers are looking for in your support portal, which solution articles get the most traffic, and where your customers spend their time in your portal. 

With these analytics tools, get Google stats and metrics on your support usage and use this information to drive content in your knowledge base, and fine tune solution articles.
					        	
							
							

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