Working of the App: Bring the trend of GIFs to your Freshdesk replies! Giphy allows users to search for GIFs in an easily accessible search box in Freshdesk. Users can also search for GIF based on the categories from the menu. Insert the GIFs to your reply by simply clicking on the GIF you wish to use. This app can create a 'wow' customer experience by enabling agents to reply to customers in a unique way. Features: 1. Type a keyword into the search GIF search engine and get a number of relevant GIFs immediately. 2. Search for GIFs by categories using the menu list and the subcategories menu list. 3. Add the GIFs to your ticket editor by clicking on any GIF. The Giphy app for Freshdesk gives you a new and unique way to reply to your tickets.