Geckoboard

Easily visualize live Freshdesk metrics on a large screen to raise awareness of key numbers and motivate your team to hit their goals.

Install available only on Desktop

Published by Geckoboard
6 months ago

in Agent Productivity, Reporting and Analytics

Help and Supportsupport@geckoboard.com https://support.geckoboard.com/hc/en-us/articles/115002587251

Geckoboard

Easily visualize live Freshdesk metrics on a large screen to raise awareness of key numbers and motivate your team to hit their goals.

					        	Geckoboard helps customer support teams work smarter and deliver exceptional service to their customers by making important metrics  unmissable with easy-to-understand large-screen dashboards. 

With an interface that can be mastered in minutes, anyone can connect Geckoboard to Freshdesk and start creating up-to-the-minute visualizations that help teams quickly and easily understand their performance and what they need to focus on right now.  

- Want to monitor your incoming ticket volume to ensure everything is running smoothly? Easily visualize received vs resolved tickets and address issues as they start to unfold.
- Need a co-ordinated push to improve ticket response times? Broadcast your target vs current performance in just a few clicks. 
- Fancy injecting some healthy competition to improve productivity? It takes seconds to display a leaderboard showing who on the team has answered the most tickets this month. 

Clear and simple visualizations remove unnecessary distractions and ensure your team can effortlessly understand the numbers that matter, and with over 60 other code-free integrations with tools like Pingdom, Twitter, Salesforce and Google Sheets, Geckoboard works for teams of any shape or size.

Try Geckoboard free for 30 days and see how easy it is to visualize Freshdesk metrics on a large screen!
					        	
							1. Log into Geckoboard or begin your free 30 day trial at www.geckoboard.com/try-geckoboard/
2. Click ‘Add widget’ and select Freshdesk as your data source
3. Securely connect to your Freshdesk account using your helpdesk name and Freshdesk API key (available in your Freshdesk profile settings). 
4. Start visualizing metrics from your Freshdesk account!
							

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