Freshdesk Scheduling App

The Freshdesk Scheduling application (powered by the Nylas Calendar API) shows Freshdesk customer support agents team-wide calendar availability and allowing them to schedule meetings without leaving the Freshdesk ticket.

Not compatible in old look

Install available only on Desktop

Version : 1.0

Published by Spritle Software
2 months ago

in Agent Productivity, Knowledge Management, Workflow Automation

Help and Supporths@spritle.com https://www.spritle.com

Freshdesk Scheduling App

The Freshdesk Scheduling application (powered by the Nylas Calendar API) shows Freshdesk customer support agents team-wide calendar availability and allowing them to schedule meetings without leaving the Freshdesk ticket.

					        	The Freshdesk Scheduling application (powered by the Nylas Calendar API) shows Freshdesk customer support agents team-wide calendar availability, allowing agents to schedule meetings between users and the first available agent all without leaving the Freshdesk ticket. The scheduler seamlessly integrates with all calendar services, including:

Gmail
Outlook.com
Microsoft Exchange
Yahoo
iCloud
and the rest…

So regardless of which calendar service provider agents use, they can find an agent with the earliest availability to schedule an event with users who need support.
					        	
							-  The user clicks the install button in the Freshdesk Scheduler powered by Nylas app page in Freshdesk marketplace.
-  The user will be redirected to the page where he/she has to enter the email address associated with his/her Nylas account.
-  The user needs to provide permission for the integration so that it will be able to read, write calendar events.
-  On success, the user will be redirected back to Freshdesk marketplace where he/she will be asked to enter the Freshdesk 
    Subdomain and Freshdesk API Key.
-  Once the details are filled, the user can click the Install button to complete the installation process. 
-  Now, the app will be ready to schedule the appointments for agents.
							

Help and Supporths@spritle.com https://www.spritle.com

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