Working of App : 1. User configures the app by entering Freshdesk API key, Subdomain, Trustpilot credentials etc. 2. User sets time interval for fetching the reviews and enables the app. 3. For every user defined time interval reviews are fetched and tickets are created. 4. Tickets are created based on user defined review ratings. 5. Every reply to the reviews in Trustpilot are added as a reply in Freshdesk under the same ticket. 6. User can reply to the reviews by adding a reply in Freshdesk.