Installing the Freshbooks app for your Freshdesk will let you handle all your timekeeping troubles from the comfort of your helpdesk. Some benefits of using this app are: 1. Access customer details from Freshbooks in the Requester Info section of the Freshdesk ticket view page or in the contact details page. 2. Track time spent on a ticket and sync these time-sheet entries between your Freshdesk and <app> accounts. These entries can be used to generate an invoice against a customer for time spent on support. 3. View the five most recent support invoices generated in <app> against a customer.