FluentStream for Freshdesk

Streamline your ticket system workflow with FluentStream + Freshdesk and track multi-channel performance from one comprehensive platform. Maximize customer service performance with this helpdesk + telephony integration

Install available only on Desktop

Published by Freshdesk
over 1 year ago

in Agent Productivity, Video, Telephony & SMS

Help and SupportInfo@FluentStream.com http://help.fluentcloud.com/support/solutions/articles/4000072839-fluentstream-and-freshdesk-integration

FluentStream for Freshdesk

Streamline your ticket system workflow with FluentStream + Freshdesk and track multi-channel performance from one comprehensive platform. Maximize customer service performance with this helpdesk + telephony integration

					        	With powerful ticketing and multi-channel support, you can maximize your support team efficiency and safeguard customer satisfaction. Our Freshdesk integration fosters increased agent productivity, high ticket volume management, and comprehensive reporting.

Integrating FluentCloud with Freshdesk does not require additional programming or expensive hardware – the integration runs right on top of your browser. Your entire team can get connected, without the need of IT support, in just 5 minutes. It’s that easy.

Our Freshdesk integration works great with a FluentStream VoIP deskphone. However, this Freshdesk integration works best with FluentCloud ClickToCall and WebPhone, installed as plugins on a Chrome Browser. Together this creates a seamless workflow for your agents, enhancing productivity and customer support.

	
Simpler Tracking and Storage - All your customer phone and ticket data in one place.

Call Details - Call details & call recording can be automatically added to every support ticket.

Smarter Communication - FluentStream links your business calls to customer data within Freshdesk. Access or augment information, instantly.

Know Your Customers - Our skills-based routing feature matches customers with their favorite support agents, automatically.
					        	
							Complete instructions on how to install - http://help.fluentcloud.com/support/solutions/articles/4000072839-fluentstream-and-freshdesk-integration

For further support, watch
https://www.youtube.com/watch?v=X5wQHcaN9vo
							

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