Flock

Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated

Not compatible in old look

Install available only on Desktop

Version : 1.0

Published by Flock
9 months ago

in Workflow Automation

Help and Supportapps@flock.com https://support.flock.com/hc/en-us/articles/360001336173

Flock

Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated

					        	By installing the app, you would get the following notifications inside Flock:

New Contact - Triggers when a new contact is created.
New Ticket Note - Triggers when a note is added to a Ticket.
New Ticket - Triggers when there is a new ticket is created in Freshdesk.
Update Ticket - Triggers when a ticket is updated.
Delete Ticket - Triggers when a ticket is deleted.
Restore Ticket - Triggers when a ticket is restored.
Update Contact - Triggers when a contact is updated.
Delete Contact - Triggers when a contact is deleted.
Restore Contact - Triggers when a contact is restored.
					        	
							To install the Freshdesk app:
Go to the Flock App Store and install the Freshdesk app.
Configuring the Freshdesk integration is a 3-step process:

Step 1
- Click the Install button to go to the Freshdesk Marketplace and install the Flock app.
- While the app is being installed, go to your team’s Freshdesk site:
    - Note down your team’s Freshdesk URL. 
    - E.g. alphacorp.freshdesk.com, without a http:// or https:// prefix.
    - Copy your Freshdesk API Key.
    - You can find this in Profile Settings on Freshdesk.

Step 2
- Come back to Flock’s Manage Apps page to configure the integration.
- Enter your team’s Freshdesk URL and your API Key.
- Click Save and scroll down to the next screen.

Step 3
- Select the activities you want to be notified about.
- Select the channel you want to be notified in, and click Save.

And you’re done! Within seconds, you’ll start receiving notifications in Flock about support activities in Freshdesk. Click on a notification to access the contact/ticket in Freshdesk.

Additional Notes: You can add multiple configurations to the Freshdesk app to monitor multiple dashboards.
							

Build your own apps

Join a community of developers and start building.

Visit our developer portal

Sign up for a free trial

Start your 21-day free trial. No credit card required.

Try Freshdesk

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed