Add advanced telephony options to your online helpdesk with the Five9 app for Freshdesk. Here are some features you can expect with Five9: 1. Make calls, listen to your voicemails, record conversations, setup Do-Not-Call lists, take in-call notes, and more, right from the comfort of your helpdesk with the Five9 app. 2. View customer-related details while on call, to provide that personalized touch to your customer support. 3. After your call is over, you can append the conversation to a new/existing ticket easily with the click of a button.