First Response Due

Installing this app will let your agents know when the first response is due for a ticket in the ticket details page right next to the Status widget. This should make it easier for agents to adhere to SLAs and improve support response times.

Not compatible in new mint

Install available only on Desktop

Version : 3.0

Published by Freshdesk
over 1 year ago

in Agent Productivity

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

First Response Due

Installing this app will let your agents know when the first response is due for a ticket in the ticket details page right next to the Status widget. This should make it easier for agents to adhere to SLAs and improve support response times.

					        	Customer service can take a major hit if support deadlines are not met diligently.

Stay on top of support responses by notifying your agents when their first response is due for a ticket. This app shows the expected first response time in the ticket details page for easier access

Improved support response times
Better rapport with customers thanks to a great first impression
Speedy and prompt customer service
					        	
							
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

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