You can integrate your Microsoft Dynamics CRM software online account with Freshdesk. Installing the Dynamics CRM app for Freshdesk will let you access Dynamics CRM data within Freshdesk tickets. Some benefits of using this CRM integration are: 1. Get more context regarding the problem based on the requester's information from Microsoft CRM. Make your answers more personal. 2. Differentiate if the requester is just a contact or a lead. Access details, lead data and more right from the tickets page. All the data you need to answer the problem right inside your helpdesk software.