Microsoft Dynamics CRM

Dynamics CRM gets you all the key details and inputs about your customer information and history inside your helpdesk

Not compatible in new mint

Install available only on Desktop

Published by Freshdesk
over 2 years ago

in CRM

Help and Supportsupport@freshdesk.com https://support.freshdesk.com/support/solutions/articles/208288-the-dynamics-crm-app

Microsoft Dynamics CRM

Dynamics CRM gets you all the key details and inputs about your customer information and history inside your helpdesk

					        	You can integrate your Microsoft Dynamics CRM software online account with Freshdesk. Installing the Dynamics CRM app for Freshdesk will let you access Dynamics CRM data within Freshdesk tickets. 

Some benefits of using this CRM integration are:

  1. Get more context regarding the problem based on the requester's information from Microsoft CRM. Make your answers more personal.
  2. Differentiate if the requester is just a contact or a lead. Access details, lead data and more right from the tickets page. All the data you need to answer the problem right inside your helpdesk software.
					        	
							
							

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