Installing the Dropbox app for Freshdesk will let you use Dropbox to manage files and attachments as part of Freshdesk ticket responses. Some benefits of using this app are: 1. Customers can attach files from their Dropbox to the ticket. For example, it makes it easy to share a screencast video, or bug report. 2. The Administrator of the helpdesk can link a Dropbox folder to the helpdesk at the time of installing this app. All agents can use this folder to share documents and resources with customers. 3. Attachments made from Dropbox aren't stored in Freshdesk. They are hot linked from the original source, thereby removing file size restrictions and file upload difficulties for users.