Dreamer Technologies - Integration with Suite CRM

This add-on will sync all Freshdesk tickets, contacts, accounts, and replies in Suite CRM

Install available only on Desktop

Published by Freshdesk
about 1 month ago

in CRM

Help and Supportinfo@dreamertechs.com https://dreamertechs.com/contact-2/

Dreamer Technologies - Integration with Suite CRM

This add-on will sync all Freshdesk tickets, contacts, accounts, and replies in Suite CRM

					        	Once you enable the add-on,  a Freshdesk ticket will appear on Suite CRM as a  Case, a Freshdesk contact will be Contact, a Freshdesk customer will be an Account & a Freshdesk reply will be Note. 
The Benefits / Key Features of the Freshdesk - suite CRM integration.
Enable you to effectively control your Freshdesk data across SuiteCRM.
The tickets are generated in Freshdesk, will create a Case in CRM.
Sync Ticket Fields like status,state,priority,description,attachment,replies.
Sync Contact Fields like name,address,email,title,mobile,description,twitter etc.
All the replies will be generated as Note record in CRM.
A complete relationship between Account-Contact-Case-Note.
Can sync custom fields also.
Case details in CRM
Below is the screenshot of a case record created in SuiteCRM.
A ticket generated in your Freshdesk portal. Now a case, account, contact also gets create in SuiteCRM and will relate to Contact and Account. It will sync ticket fields like status,state,priority,description,attachment,replies.
We can see Freshdesk ID and Contact in the Freshdesk Info panel.
					        	
							
							

Build your own apps

Join a community of developers and start building.

Visit our developer portal

Sign up for a free trial

Start your 21-day free trial. No credit card required.

Try Freshdesk

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed