Domo for Freshdesk

The Domo connector for Freshdesk provides you with a holistic view of your customers’ needs and habits.

Install available only on Desktop

Published by Freshdesk
3 months ago

in Reporting and Analytics

Help and Supportinfo@domo.com https://domo-support.domo.com/minasan/s/

Domo for Freshdesk

The Domo connector for Freshdesk provides you with a holistic view of your customers’ needs and habits.

					        	Freshdesk is an online help desk software program that integrates traditional support channels such as email, phone, chat, and the web with new social channels. Use Domo's Freshdesk connector to track and improve your customer experience with solutions, contacts and product data. 


With the Domo - Freshworks connector, you can accomplish the following: 

1. Merge Freshdesk data with data from any other source, all in one platform.
2. Get instant notifications when Freshdesk metrics hit thresholds that you determine.
3. Bring Freshdesk and other data sources together to see how business decisions affect customers in real-time.
					        	
							To connect to your Freshdesk account and create a DataSet, you must have the following:
1. Freshdesk API Token
2. The domain URL of your Freshdesk instance.

The installation process is divided into two sections namely, the Credentials and Details sections in the Freshdesk Connector page.

1. In the Credentials section, enter the Freshdesk API Key and the domain URL of your Freshdesk instance. Once you have entered valid Freshdesk credentials, you can use the same account any time you go to create a new Freshdesk DataSet. You can manage connector accounts in the Accounts tab in the Data Center.
 2. The Details section contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see https://knowledge.domo.com/Connect/Connecting_to_Data_with_Connectors/General_Guide_to_Connecting_with_Connectors/01Adding_a_DataSet_Using_a_Data_Connector
							

Build your own apps

Join a community of developers and start building.

Visit our developer portal

Sign up for a free trial

Start your 21-day free trial. No credit card required.

Try Freshdesk

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed