DeskForcePBX

- All calls into your center automatically open a ticket to the corresponding agent - Access customer’s ticket history - Create Freshservice ticket from customer calls

Install available only on Desktop

Published by deskforce
6 months ago

in Video, Telephony & SMS

Help and Supportsupport@deskforce.com https://www.deskforce.com/integration/freshdesk/

DeskForcePBX

- All calls into your center automatically open a ticket to the corresponding agent - Access customer’s ticket history - Create Freshservice ticket from customer calls

					        	With Deskforce PBX integration, enable local presence for your customers and have each phone call create a record of the conversation.
- All calls into your center automatically open a ticket to the corresponding agent
- Access customer’s ticket history
- Take call notes
- Create Freshservice ticket from customer calls
- Maintain context for the entire conversation in Freshservice.
					        	
							Simply grab your API key from your Freshdesk settings, and enter them into the integrations pull down within Deskforce PBX. SImple! Or email support@deskforce.com and well do it for you!
							

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