C-Zentrix is a contact center software that facilitates communication between your agents and customers. Installing the C-Zentrix app for Freshdesk will let you access C-Zentrix's telephony controls right from your helpdesk. Some benefits of using this app are: 1. Handle calls easily using the C-Zentrix call widget right from within Freshdesk. 2. Agents can also quickly pull up information about the customer they are on call with, like their Name, Email and their recent tickets, and get more context while on calls. 3. Convert calls to Freshdesk tickets with just one click. The app makes sure a recording of the call is automatically attached.