Custom Ticket Fields

Control the view of custom fields based on Product, Group or Ticket Type. If you have many custom fields in your helpdesk and want to disable or hide the unnecessary fields for a particular Group or Product, then this is the app for you.

Not compatible in old look

Install available only on Desktop

Version : 3.0

Published by Honey Badger Labs
3 months ago

in Agent Productivity, Advanced Ticketing

Help and Supporthblsupport@freshworks.com https://www.honeybadgerlabs.in/freshdesk/freshdesk-support/

Custom Ticket Fields

Control the view of custom fields based on Product, Group or Ticket Type. If you have many custom fields in your helpdesk and want to disable or hide the unnecessary fields for a particular Group or Product, then this is the app for you.

					        	Agents will be able to hide or show the desired custom fields inside of the freshdesk. As an admin, you can now disable agents to change the values of the fields which are filled by the customer.

You can set up this app based on “Group”, “Product” or “Ticket Type”.

Note: This app will work in Safari version 9.1.3 and above(all O.S.)  and will work on all other browsers.
					        	
							At the installation page, first set any fields that you want to be un-editable by the agents.
Choose a configuration (based on ticket type, based on product, based on assigned agent group). You can only choose one configuration at a time.

Create conditions for different values for the configurations (based on ticket type, based on product, based on assigned agent group).
							

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