CTI

Installing the Freshdesk CTI app for your Freshdesk allows you to make and receive calls directly from your Freshdesk account

Install available only on Desktop

Published by Freshdesk
about 1 year ago

in Video, Telephony & SMS

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

CTI

Installing the Freshdesk CTI app for your Freshdesk allows you to make and receive calls directly from your Freshdesk account

					        	Installing the Freshdesk CTI app for your Freshdesk has multiple benefits. With this app for your online helpdesk, agents will be able to:

1. Build apps to make and receive calls directly from Freshdesk. The simpler, unified interface ensures that irrespective of which telephony provider you integrate with, agents won’t have to re-learn any processes. 
2. Get context regarding the customers’ problems as soon as the call comes in. View requester ticket history as well as other details.
					        	
							
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

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