Installing the Freshdesk CTI app for your Freshdesk has multiple benefits. With this app for your online helpdesk, agents will be able to: 1. Build apps to make and receive calls directly from Freshdesk. The simpler, unified interface ensures that irrespective of which telephony provider you integrate with, agents won’t have to re-learn any processes. 2. Get context regarding the customers’ problems as soon as the call comes in. View requester ticket history as well as other details.