Contract Management

The Contract Management App helps track the hours spent by agents on support tickets. Based on the timer, the app subtracts and shows how many hours are left for an agent for that company.

Not compatible in old look

Install available only on Desktop

Version : 3.0

Published by Spritle Software
6 months ago

in Agent Productivity

Help and Supportspritlesupport@freshworks.com https://www.spritle.com/contact

Contract Management

The Contract Management App helps track the hours spent by agents on support tickets. Based on the timer, the app subtracts and shows how many hours are left for an agent for that company.

					        	Agents can now track the contract hours left with them at a company level.
Measure the contract hours remaining for a company, after installing the app:
- In the ticket page of that company, you will now notice a widget called “Contract management”.
- Upon, closure of the ticket, this app will subtract all the timer values(the time you spent on the ticket) and shows you the number of hours remaining for the company.
					        	
							API key.
1) Domain name.
2) Create a custom field under “Company”.
3) Enter the contract hours.

In order to create the custom field:
- Go to “Admin” panel and under “General Settings”, click on “Customer fields” inside 
- Select “Company”
- Create a custom field “Contract time”, as name, and type “Text field”

In order to measure the contract hours for a company:
- Go to the Company for which your support has the contract for.
- Enter the number of hours in the field you just created Ex: Contract time = 100.00
- At present we support Hours.Minutes format.
- In the ticket page of that company, you will now notice a widget called “Contract management”.
- Upon, closure of the ticket, this app will subtract all the timer values(the time you spent on the ticket) and shows you the number of hours remaining for the company.
							

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