Common "From" email address

Installing the Common ‘From' Email Address app will allow your agents to reply to customers from one common email address regardless of which email the query was sent to

Not compatible in new mint

Install available only on Desktop

Version : 3.0

Published by Freshdesk
over 1 year ago

in Agent Productivity

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

Common "From" email address

Installing the Common ‘From' Email Address app will allow your agents to reply to customers from one common email address regardless of which email the query was sent to

					        	Customers could reach out to you on multiple email IDs for queries - like sales@yourcompany.com, support@yourcompany.com, billing@yourcompany.com etc. But you may like all your replies to go only from one specific email ID which may be support@yourcompany.com.

With this app, you can set a common ‘From’ Email Address, so that all your replies will go only from that one specific email address, no matter what email the query was initially sent to.

This should make it easier to manage responses to your helpdesk’s support email as well as maintain your support team branding.
					        	
							
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

Build your own apps

Join a community of developers and start building.

Visit our developer portal

Sign up for a free trial

Start your 21-day free trial. No credit card required.

Try Freshdesk

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed