Cloudpipes workflow automation allows you to automatically keep your Freshdesk data, contacts, tickets, users, in sync with any other applications your organisation might use. This is easily achieved via an easy to use, visual workflow designer, enabling you to create and execute complex integrations without coding. Popular applications that users integrate with Freshdesk are within ticketing systems such as VSTS, JIRA, 4me, Asana or CRM/Marketing automation systems like Salesforce, Eloqua, HubSpot, Zoho CRM. Typical use cases covered by Cloudpipes are: * Whenever a new ticket is created in Freshdesk, it creates a corresponding ticket in the respective ticketing system, assigning it to the correct person and with all relevant data * Whenever the ticket is updated in any of the systems, e.g. Freshdesk or JIRA, the changes are synchronised to ensure the data in both systems is always in sync (bi-directional sync) Cloudpipes support team is always available to help you with your integrations needs, feel free to contact us at any time.