CloudCherry

Create tickets in Freshdesk based on notifications set in CloudCherry. Automatically update the customer response in CloudCherry when the Freshdesk ticket is updated.

Not compatible in new mint

Install available only on Desktop

Version : 1.0

Published by CloudCherry Support
almost 2 years ago

in Surveys & Feedback

Help and Supportsupport@getcloudcherry.com https://getcloudcherry.freshdesk.com

CloudCherry

Create tickets in Freshdesk based on notifications set in CloudCherry. Automatically update the customer response in CloudCherry when the Freshdesk ticket is updated.

					        	CloudCherry is a Real-time, Omni-channel, end-to-end Customer Experience Management platform that helps your brand track, measure, improve & deliver Customer Delight – thereby helping you increase profitability & customer loyalty. With this integration, get your CEM platform to work with your Freshdesk ticketing for grievance redressal based on customer feedback raised as tickets, close the loop & update data on your CEM CloudCherry platform with ticket status & more.
					        	
							To get started, you will require some authentication information.
 
CloudCherry API Key - API Key can be obtained from CloudCherry API Explorer https://api.getcloudcherry.com/api/GenerateAPIKey
 
CloudCherry Username – You may use the username used to login to CloudCherry
 
Freshdesk API key - Available under Freshdesk Admin Profile Settings
 
Freshdesk sub domain - Sub domain can be derived from organization Freshdesk URL. For ex: if https://abcd.freshdesk.com is your URL, ‘abcd’ is your subdomain
 
Now click "Update/Save" and you are done.

In case if of any issues while installing the application, please reach out to us at support@getcloudcherry.com
							

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