CloudCherry

Create tickets in Freshdesk based on notifications set in CloudCherry. Automatically update the customer response in CloudCherry when the Freshdesk ticket is updated.

Install available only on Desktop

Version : 1.0

Published by Customer Insight 360 technologies private limited
7 months ago

in Surveys & Feedback

Help and Supportsupport@getcloudcherry.com https://getcloudcherry.freshdesk.com

CloudCherry

Create tickets in Freshdesk based on notifications set in CloudCherry. Automatically update the customer response in CloudCherry when the Freshdesk ticket is updated.

					        	CloudCherry is a Real-time, Omni-channel, end-to-end Customer Experience Management platform that helps your brand track, measure, improve & deliver Customer Delight – thereby helping you increase profitability & customer loyalty. With this integration, get your CEM platform to work with your Freshdesk ticketing for grievance redressal based on customer feedback raised as tickets, close the loop & update data on your CEM CloudCherry platform with ticket status & more.
					        	
							To get started, you will require some authentication information.
 
CloudCherry API Key - API Key can be obtained from CloudCherry API Explorer https://api.getcloudcherry.com/api/GenerateAPIKey
 
CloudCherry Username – You may use the username used to login to CloudCherry
 
Freshdesk API key - Available under Freshdesk Admin Profile Settings
 
Freshdesk sub domain - Sub domain can be derived from organization Freshdesk URL. For ex: if https://abcd.freshdesk.com is your URL, ‘abcd’ is your subdomain
 
Now click "Update/Save" and you are done.

In case if of any issues while installing the application, please reach out to us at support@getcloudcherry.com
							

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Enter your helpdesk URL to proceed to login

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