ChannelReply

ChannelReply lets you manage eBay and Amazon messages as threaded Freshdesk tickets, with additional info from marketplace.

Install available only on Desktop

Version : 1.0

Published by channelreply
2 months ago

in CRM, E-Commerce

Help and Supportsupport@channelreply.com https://www.channelreply.com/contact-us

ChannelReply

ChannelReply lets you manage eBay and Amazon messages as threaded Freshdesk tickets, with additional info from marketplace.

					        	Wish you could handle all your marketplace messages on one screen? The ChannelReply app integrates eBay and Amazon with Freshdesk. Spend less time on support and more time selling!

eBay Features

Get eBay messages as threaded Freshdesk tickets, complete with details about the customer, their order, and the listing in question. As an added bonus, you won’t need to share your eBay login with your employees anymore, since they’ll be able to handle support from their Freshdesk agent account.

•	Crucial Data on Every Customer Message
        o	Buyer User ID
        o	Order ID
        o	Listing Item Title and Number
        o	Listing Hyperlink
•	Important Notifications
        o	Resolution Center Cases
        o	Action Items
•	Ticket Threading
•	Returns Management

Amazon Features

The largest marketplace on the Web can also be the largest source of time-consuming support tickets. Use ChannelReply to integrate Amazon with Freshdesk, and use all of your favorite helpdesk’s powerful features to answer tickets in the blink of an eye.

•	Crucial Data on Every Customer Message
        o	Customer Name
        o	Order ID
        o	ASIN Number
        o	Listing Name
        o	Listing Hyperlink
•	Important Notifications
        o	Returns
        o	Resolution Center Cases
        o	Action Items
•	Ticket Threading

All the Power of Freshdesk for eBay and Amazon

•	Save time by automating ticket assignments, default responses, and other busywork
•	Answer eBay and Amazon messages faster with Canned Responses
•	Categorize and prioritize your tickets to help the customers who need you the most

… and much, much more.

Time and customers are the two most viable assets of any business. Combine Freshdesk with ChannelReply to both save time and provide your customers with better service than ever before!
					        	
							Simply install our app into your Freshdesk instance, then go to www.channelreply.com, create account there and follow setup instructions there.

Please not that if you'll need to remove integration after that - you'll need to stop service at www.channelreply.com and remove the application from your Freshdesk instance.
							

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