Wish you could handle all your marketplace messages on one screen? The ChannelReply app integrates eBay and Amazon with Freshdesk. Spend less time on support and more time selling! eBay Features Get eBay messages as threaded Freshdesk tickets, complete with details about the customer, their order, and the listing in question. As an added bonus, you won’t need to share your eBay login with your employees anymore, since they’ll be able to handle support from their Freshdesk agent account. • Crucial Data on Every Customer Message o Buyer User ID o Order ID o Listing Item Title and Number o Listing Hyperlink • Important Notifications o Resolution Center Cases o Action Items • Ticket Threading • Returns Management Amazon Features The largest marketplace on the Web can also be the largest source of time-consuming support tickets. Use ChannelReply to integrate Amazon with Freshdesk, and use all of your favorite helpdesk’s powerful features to answer tickets in the blink of an eye. • Crucial Data on Every Customer Message o Customer Name o Order ID o ASIN Number o Listing Name o Listing Hyperlink • Important Notifications o Returns o Resolution Center Cases o Action Items • Ticket Threading All the Power of Freshdesk for eBay and Amazon • Save time by automating ticket assignments, default responses, and other busywork • Answer eBay and Amazon messages faster with Canned Responses • Categorize and prioritize your tickets to help the customers who need you the most … and much, much more. Time and customers are the two most viable assets of any business. Combine Freshdesk with ChannelReply to both save time and provide your customers with better service than ever before!