CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Fonality Telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. With CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. The CDC Fonality Telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Fonality and over fifteen telephony systems out of the box, with the ability to develop other systems within weeks. Current telephony systems supported "out of the box" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, allworx, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.