Installing the Box app for Freshdesk will let you access Box's cloud storage features right from your helpdesk. Some benefits of using this app are: 1. Share resources like guides, videos and screencasts and send it to customers without worrying about attachment limits. 2. Allow customers to attach crash dumps or error reports, and videos from Box online storage, showing what is going wrong so agents have better context regarding their problems. The box cloud features now from within your helpdesk software.