BigCommerce

The BigCommerce app allows you to provide personalized support by giving access to your customers’ order information inside Freshdesk.

Not compatible in Old Look

Install available only on Desktop

Version : 1.0

Published by Artis
10 days ago

in E-Commerce

Help and Supportsupport@artissol.com https://www.artissol.com

BigCommerce

The BigCommerce app allows you to provide personalized support by giving access to your customers’ order information inside Freshdesk.

					        	Install the BigCommerce app for Freshdesk to access order information when you’re working on tickets, so you can provide faster and more contextual support.

Beyond just the latest order in BigCommerce and its status, and their previous order information (if any) also shows up right next to the ticket.
					        	
							You will need three things to install BigCommerce 
     a. Username
     b. API key 
     c. API URL

You will find all of the above in your BigCommerce account. Click “Advanced Settings”, which is on the left side dashboard. And then, click “Legacy API settings”.
Select the username to integrate with, and click “Edit” under “Action” for that username.

You will be redirected to a page where you will find all the necessary credentials to integrate with BigCommerce. Please copy paste them into Freshdesk.
							

Help and Supportsupport@artissol.com https://www.artissol.com

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