Auvik

Integration between Freshdesk and Auvik can be set up for two-way communication.

Install available only on Desktop

Published by Freshdesk
10 months ago

in Issue Tracking

Help and Supportsupport@auvik.com https://www.auvik.com/

Auvik

Integration between Freshdesk and Auvik can be set up for two-way communication.

					        	Two-way communication flows from Auvik to Freshdesk and back to Auvik. Auvik creates a Freshdesk service ticket for any specified alert within Auvik. Closing the service ticket in Freshdesk then flows information back to Auvik to automatically dismiss the associated alert.
					        	
							To set up a new integration between Auvik and Freshdesk: 

1. Click Integrations in the side navigation bar.
2. Hover over the Add Integration button, and select Freshdesk
3. In Auvik, fill in the following detail:
           1. Integration name
           2. Freshdesk URL
           3. Select the authentication method you want to use and enter the appropriate details: Freshdesk username and password, 
               or user API key
           4. Domain name (The domain associated with the Freshdesk company)
4. Optional: Click Test Connection to confirm your settings are accurate.
5. Select the notification channel(s) you want to associate with the new integration. You can create a new channel if one doesn’t 
    already exist.
6. Click Save.

For more instructions on Freshdesk configuration and integration see, https://support.auvik.com/hc/en-us/articles/205311770-Integrating-Auvik-with-Freshdesk.
							

Help and Supportsupport@auvik.com https://www.auvik.com/

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