Attachment Reminder

A simple app that warns you when you’ve missed an attachment

Not compatible in new mint

Install available only on Desktop

Version : 1.0

Published by Freshdesk
3 months ago

in Agent Productivity, FreshX

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

Attachment Reminder

A simple app that warns you when you’ve missed an attachment

					        	Gone are the days when agents type out a detailed response and then forget a key attachment which delays ticket resolution
 
The Attachment Reminder app uses machine learning to check the content for any mention of an attachment and throws up a warning when the agent presses the send button without attaching a file.
 
The Agent can either discard the warning & send their message anyway or add an attachment if they have missed any.

Notes:

1. The app will not work on Internet Explorer 11
2. We currently support only 'English'
					        	
							Step 1:  Install the app
Step 2:  The app will automatically show-up a warning when the agent misses an attachment in his/her reply to the customer ticket. Please see the screenshot below:
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

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