By installing this app, you get the following benefits: 1. Agents will be able to view projects and tasks from Asana account inside Freshdesk. 2. This app creates tasks using Freshdesk ticket details automatically in the Asana account by choosing the project. 3. Any changes made to a Freshdesk ticket (reply, add note, etc.) the same is reflected as a comment in Asana for the respective task. 4. This app lets you manage Asana tasks as completed by clicking "Mark as completed" from within the widget in Freshdesk.