Asana

Asana app for Freshdesk helps you to access project details and add your Freshdesk tickets into Asana as tasks for easier tracking and follow up.

Not compatible in old look

Install available only on Desktop

Version : 1.0

Published by TechaffinityINC
3 months ago

in Issue Tracking, Workflow Automation

Help and Supporttechsupport@techaffinity.com http://www.techaffinity.com/contact.html

Asana

Asana app for Freshdesk helps you to access project details and add your Freshdesk tickets into Asana as tasks for easier tracking and follow up.

					        	By installing this app, you get the following benefits: 
1. Agents will be able to view projects and tasks from Asana account inside Freshdesk.
2. This app creates tasks using Freshdesk ticket details automatically in the Asana account by choosing the project.
3. Any changes made to a Freshdesk ticket (reply, add note, etc.) the same is reflected as a comment in Asana for the respective task.
4. This app lets you manage Asana tasks as completed by clicking "Mark as completed" from within the widget in Freshdesk.
					        	
							Pre-Requisites:
     - This app needs you to have an account with Asana.
     - You need the following details to install the app.
               1. Personal Access Token from Asana (To get Personal Access Token from Asana account, go to My Profile Settings -> Apps 
               -> Manage Developer Apps -> Create New Personal Access Token) 
               2. Freshdesk Domain name
               3. Freshdesk API key
   - Update the access token, domain name and API Key on freshdesk while installing.
							

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