Appbot

Integrating your Appbot account with Freshdesk allows you to automate a large part of your review management workflow. Assign specific teams and team members the app reviews that are relevant to them.

Install available only on Desktop

Published by Appbot Demo
15 days ago

in CRM, Reporting and Analytics, Workflow Automation

Help and Supportsupport@appbot.co https://support.appbot.co/help-docs/freshdesk-integration-post-app-reviews-to-freshdesk/

Appbot

Integrating your Appbot account with Freshdesk allows you to automate a large part of your review management workflow. Assign specific teams and team members the app reviews that are relevant to them.

					        	Appbot makes replying to Google Play reviews part of your core support workflow in Freshdesk. Once setup, we will begin pushing your important reviews straight to Freshdesk, with links to reply to your Google Play reviews. We'll automatically find your replies and add them to the original Freshdesk ticket so you can keep track of the conversation.

App reviews Freshdesk-app store integrations can be set up in minutes

Set up an automated integration to post app reviews from to Freshdesk in a few minutes. The first 14 days are free, no credit card required. Appbot fetches reviews in all countries for all the major app stores including:
 - iOS
 - Google Play
 - Amazon
 - Windows
					        	
							To set up this integration you'll need an Appbot account. You can create one at appbot.co if you don't have one already. It's free for 14 days, no credit card required.

1. Navigate to the ‘Manage Apps’ tab at the top of the page

2. Find the app you want to set up the integration for in the list and check the Fetch Frequency setting. Choose Continuous if you want reviews sent to Freshdesk as we find them, or Daily if you want your reviews pushed to the Freshdesk in a single daily batch.  Press the (+) button in the ‘Integrations’ column next to one of your apps.

3. You'll land on the Integrations page. Locate ‘FreshDesk’ and click the blue ‘Add Integration’ button.

4. In a separate tab or window, head to Freshdesk and login to your Freshdesk account.

5. In Freshdesk, click on your profile picture on the top right corner and select ‘Profile settings’.

6. Copy your API key which will be available below the change password section on the right hand side of the page.

7. Head back to Appbot. Paste your Freshdesk API key in, enter your Freshdesk subdomain (the word that comes before .freshdesk in your browser when you are logged into freshdesk) and press ‘Next’.

8. Now all you need to do is set up which reviews you want us to push through and hit save.

Your reviews will now start showing up as tickets which containing some handy tags to help keep your reviews organized and quick links to reply to Google Play reviews.

If you have any questions about how Appbot's Freshdesk integration works head to our support site: support.appbot.co.
							

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed