Akita

Akita is a Customer Success Management platform that helps businesses retain their existing customers and grow revenue from their existing accounts.

Install available only on Desktop

Published by Akita
12 months ago

in CRM, Reporting and Analytics, Surveys & Feedback

Help and Supportsupport@akitaapp.com https://www.akitaapp.com/directory/freshdesk/4

Akita

Akita is a Customer Success Management platform that helps businesses retain their existing customers and grow revenue from their existing accounts.

					        	Akita is a Customer Success Management platform that helps you retain your customers and grow revenue from existing accounts. 

Akita connects to over 60 of the leading Software-as-a-Service companies providing Customer Success Managers with a 360-degree view of the customer. In addition, Akita provides:

* Intelligent customer alerts,
* Customizable account scoring,
* Web application usage gracking,
* "Voice of the Customer" monitoring, and
* Powerful customer segmentation.

Akita is available on the web, iOS, and Android. A Chrome browser extension brings customer data into commonly used apps.
					        	
							To connect your Freshdesk account, Akita requires your API Key and your unique Freshdesk URL.

Your unique Freshdesk URL should be in the format:
http://YOURDOMAIN.freshdesk.com

To locate your API Key:
* Browse to your unique FreshDesk URL.
* Sign in to your FreshDesk account using your email address and password.
* Click on your profile picture on the top right corner of your portal.
* Go to Profile settings Page.
* Your API key will be available below the change password section to your right.

To complete the integration, visit your "Account / Services" page in the Akita application. Click "Connect Service" and follow the instructions to complete the integration. You will be prompted to provide the information above.
							

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed