Aircall

Aircall empowers sales and support teams to have meaningful conversations with their prospects and customers alike. Real-time call tracking, time-saving automations and insightful reports to gain in efficiency and interact smarter on a daily basis!

Install available only on Desktop

Published by Freshdesk
about 1 month ago

in Agent Productivity, Reporting and Analytics, Video, Telephony & SMS

Help and Supportsupport@aircall.io https://help.aircall.io

Aircall

Aircall empowers sales and support teams to have meaningful conversations with their prospects and customers alike. Real-time call tracking, time-saving automations and insightful reports to gain in efficiency and interact smarter on a daily basis!

					        	Aircall allows teams to work smarter and for businesses to maintain a warmer touch with their customers.

Set up your cloud call center in minutes and benefit from advanced features including real-time call monitoring, advanced reporting and analytics, IVR, call routing, call queuing, warm transfer, mobile apps, CRM and Helpdesk integrations, personalized greetings, and more!

Personalize your integration and put all efforts into what matters most: making your customers happy!

Are you always on the go? That is no problem! With Aircall you can also make and receive calls on your mobile app and have every interaction logged in Freshdesk.

No hidden costs and fees, no hardware needed, and a tech savvy customer support always prompted to help you with any of your needs!

Seems too good to be true? Ask us for a demo (https://aircall.io/en/request-a-demo/) or check it out yourself during our 1-week free trial!
					        	
							In order to activate your Freshdesk integration, you need the following:
1. The DOMAIN URL of your Freshdesk account
2. An API KEY from Freshdesk

HOW TO GET THEM?
1. The DOMAIN URL of your account:
The DOMAIN URL is simply the address of your account, e.g. https://myaccount.freshdesk.com

2. An API KEY from Freshdesk:
The API KEY can be retrieved from your Freshdesk account. Once signed in, go to your Profile Settings, "Your API Key"

ONCE YOU'VE GATHERED BOTH (1) AND (2) ABOVE...
- Sign in to your Aircall dashboard (dashboard-v2.aircall.io)
- Go to "Integrations"
- Click on "Add an integration"
- Select "Freshdesk"
- Under "url" > paste (1) the DOMAIN URL of your account
- Under "token" > paste (2) the API KEY copied from Freshdesk
- Click "Save" and refresh the page

See the full article on our FAQ, at http://help.aircall.io/knowledge_base/topics/how-to-configure-my-freshdesk-integration
							

Help and Supportsupport@aircall.io https://help.aircall.io

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