The app helps you to view the ticket status of each and every agent in a graphical manner. You can see a progress bar with tickets in progress and tickets closed/resolved for the respective day and week. Benefits of the app: • As an admin, you can see the status of the overall tickets in a progress bar and also a dropdown to filter based on agents. This will help you to visually see the tickets that need to be addressed and tickets closed. • An agent can see the status of tickets assigned to them.