Agent Ticket Tracker

Agent Ticket Tracker for Freshdesk generates graphs to analyze the status of tickets in Freshdesk.

Not compatible in old look

Install available only on Desktop

Version : 1.0

Published by GeekFactory
13 days ago

in Agent Productivity, Reporting and Analytics

Help and Supportfreshworks@geekfactory.tech https://geekfactoryassist.freshdesk.com

Agent Ticket Tracker

Agent Ticket Tracker for Freshdesk generates graphs to analyze the status of tickets in Freshdesk.

					        	The app helps you to view the ticket status of each and every agent in a graphical manner. You can see a progress bar with tickets in progress and tickets closed/resolved for the respective day and week.

Benefits of the app:

•    As an admin, you can see the status of the overall tickets in a progress bar and also a dropdown to filter based on agents. This will help you to visually see the tickets that need to be addressed and tickets closed.
•   An agent can see the status of tickets assigned to them.
					        	
							Pre – Requisite:

Freshdesk API Key: Click ‘Profile’ Icon at the Top Right corner > Click ‘Profile Settings’ – You will get the Freshdesk API Key at the Right panel.

Freshdesk Domain: Your Freshdesk domain in this format company.freshdesk.com without http:// or https://

Installation Procedure:

Follow the steps below for installation:

Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity > Search Agent Progress Bar > Select Agent Progress Bar > Click Install. > Input Freshdesk API Key and Domain in the respective fields > Click Verify

Once the Installation is complete, you will see an icon on the right bottom of the icon bar which will show the progress bar. 

App Uninstall:

Go to Admin > Helpdesk Productivity > Apps > Agent Progress Bar > Uninstall.

If you are facing any issues, Do feel free to reach out to us at freshworks@geekfactory.tech
							

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