The application enables clients of Africastalking that use Freshdesk to make calls to customers from their browsers through the use of Africastalking's voice API. Currently, most Africastalking clients that use Freshdesk manually dial the numbers associated to a ticket on a mobile phone to make their calls. Using this plugin, agents can make calls directly from their browsers to their customers. By using this integration, agents no longer have to switch between software to make calls, all telephony and support services can be carried out within Freshdesk. It requires the user to have both a SIP number and a Virtual number provided by Africastalking and a Queuing application that will receive the ticket details and add them to their call queue. It will also require a database to store this information. Samples of the Queuing application and the database can be found from the link below. https://gist.github.com/Africastalking-Voice/13ba250ab490666c2d5571563052b0c2 The application uses SIP numbers and credentials that are readily available and can be provided by Africastalking - www.africastalking.com .