Ada Support - AI Support Chatbot

Add a chatbot to your website. Reduce tickets by 30% - 50% in your Freshdesk inbox. Learn from your customers. Ada is powered by AI.

Install available only on Desktop

Published by Ada Support
over 1 year ago

in Agent Productivity, Chat, Bot

Help and Supportfreshdesk@ada.support https://ada.support/freshdesk/?ref=marketplace

Ada Support - AI Support Chatbot

Add a chatbot to your website. Reduce tickets by 30% - 50% in your Freshdesk inbox. Learn from your customers. Ada is powered by AI.

					        	Ada Support makes it easy for your support team to use powerful AI to help your customers - no code required. The app sits in front of your Freshdesk, helping customers and agents be more productive.

FEATURES

- Easy to create and edit the answers your bot sends to customers.
- Answers customer questions 24/7.
- Track performance and identify new automation opportunities over time in an easy-to-use visual dashboard.
- Choose to escalate important inquiries to live chat agents or to your Freshdesk, and less critical ones to more cost-effective channels.
- No technical knowledge required.
					        	
							Installation Procedure:

1. Log into Ada dashboard.

2. Go into Answers and enter your support email into a Handoff response

3. Any escalated inquiries from customers will show up in your Freshdesk with the conversation history between them and your bot.
							

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