Ada Support makes it easy for your support team to use powerful AI to help your customers - no code required. The app sits in front of your Freshdesk, helping customers and agents be more productive. FEATURES - Easy to create and edit the answers your bot sends to customers. - Answers customer questions 24/7. - Track performance and identify new automation opportunities over time in an easy-to-use visual dashboard. - Choose to escalate important inquiries to live chat agents or to your Freshdesk, and less critical ones to more cost-effective channels. - No technical knowledge required.